The Belief & Behavior Challenge
Parkview Medical Center had proudly served Pueblo, Colorado for nearly 100 years—but they had a perception problem, and income problem too. 80% of Parkview’s patients lack private health insurance, so to make their margins, Parkview has to rely heavily on the 20% of their patients who do. Adding to the challenge, those 20% were increasingly driving to Colorado Springs and Denver for major medical services due to a community-wide belief that if you want the best (in healthcare or anything else), you need to go outside of Pueblo to get it. We needed to help Parkview change misperceptions by demonstrating to Pueblo that Parkview is modern, sophisticated, and ready to serve.